Retail Corner: New Normal in Retail Technology & Business

Retail Pulse: Customer Sentiment Analysis. - Scott Voigt, CEO, Fullstory

On this episode of Retail Corner Podcast, we are thrilled to have Scott Voigt, the CEO of FullStory. With his extensive experience and visionary leadership in the realm of digital experience intelligence, Scott will shed light on the pivotal role of behavioral data analytics and sentiment analysis in retail. He will explore how understanding customer behavior and emotions can unlock unprecedented value for retailers, driving enhanced customer satisfaction, improved conversion rates, and long-term loyalty. Tune in to gain valuable insights from one of the industry's leading experts on leveraging data to transform the retail experience.
 
About Scott Voigt:
Scott Voigt has enjoyed helping early-stage software businesses grow since the mid-90s, when he helped launch and take public nFront—one of the world's first Internet banking service providers.
Prior to co-founding Fullstory, Voigt led marketing at Silverpop before the company was acquired by IBM. Previously, he worked at Noro-Moseley Partners, the Southeast's largest venture firm, and also served as COO at Innuvo, which was acquired by Google.
Scott teamed up with two former Innuvo colleagues, and the group developed the earliest iterations of Fullstory to understand how an existing product was performing. It was quickly apparent that this new platform provided the greatest value—and the rest is history.
Scott holds a Bachelor of Science in Management from the Georgia Institute of Technology and an MBA from the Wharton School. He currently lives in Atlanta with his wife and two children and spends his free time exploring a late-in-life passion for lacrosse in an “old man lacrosse league.”
Linkedin: https://www.linkedin.com/in/scottmvoigt/
Website: https://www.fullstory.com/
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com

AI in Aisles: The Impact of Generative AI on Retail. -Stephen Kaufman

In today's episode of the Retail Corner Podcast, we feature Stephen Kaufman, Chief Product Officer at Inriver, as he delves into the transformative impact of Generative AI in the retail sector. Kaufman discusses how this cutting-edge technology is revolutionizing product information management solutions, offering innovative ways to enhance and streamline retail operations.
About our guest, Stephen Kaufman:
As Chief Product Officer for Inriver, Stephen is responsible for driving product innovation, delivery, customer value, and strategic product road mapping.
Prior to Inriver, he served as the Chief Product Officer at Esko where he led a global SaaS product team providing best-in-class tools for workflow, content management, digital asset management, and collaboration. Stephen has over 25 years of executive technology leadership experience in both CPO and CTO roles.
Previously, Stephen was the founder, CTO, and CPO of Blue Software. He also served as CTO for Schawk Inc., where he led a team that was awarded the ComputerWorld Honor Laureate for Visionary Applications. In 2023, Stephen was also certified in the field of AI in “Designing and Building AI Products and Services” from MIT.
Linkedin: https://www.linkedin.com/in/stephentkaufman/Website: https://www.inriver.com
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com
 

E-Commerce Retail: Creating Scalable Subscription Services. - Paul Fredrich

Tune in to the latest episode of the Retail Corner Podcast, where we feature Paul Fredrich, Chief Product Officer at Ordergroove. Paul delves into the critical factors that drive the success of subscription-based businesses and shares essential strategies for maximizing subscriber lifetime value (LTV), and much more.
About our guest, Paul Fredrich:
As the Chief Product Officer, Paul leads the strategy, design, and execution of Ordergroove’s innovative commerce solutions. Paul’s passion is commerce and designing ground-breaking products that delight end-users and deliver business results.
Paul started his career as an entrepreneur, which prepared him for a succession of product management positions at PayPal and Zong (a provider of frictionless mobile payment solutions that was sold to PayPal in 2011). Most recently, Paul was the VP of Product at Contently, which grew to an Inc. 100 company in less than 4 years.
Paul is a native of Berlin, Germany, and holds a Diplom-Kaufmann from Humboldt-Universität zu Berlin. Paul and his wife relocated to the US in 2007, settling in San Francisco and moving across the country to New York in 2012.
Linkedin: https://www.linkedin.com/in/paulfredrich/
Website: https://www.ordergroove.com/
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com

Optimizing Touchpoints: Effective Customer Journey Tracking. -Gary Angel

Tune in to hear from Gary Angel, the founder & CEO of Digital Mortar, as he discusses how AI and other cutting-edge technologies are revolutionizing retail analytics and physical retail spaces, with a special focus on enhancing the in-store customer experience.
About our guest, Gary Angel:
Considered one of the leading customer analytics and digital measurement experts in the world, Gary is the CEO and founder of Digital Mortar. Digital Mortar provides comprehensive collection and measurement of the customer journey in retail stores. Previously, Gary led Ernst & Young’s Digital Analytics Practice. EY acquired Gary’s last venture – Semphonic - in 2013. President and founder, Gary grew Semphonic to be the leading digital analytics practices in the United States. Voted the most Influential Industry Contributor by the Digital Analytics Association, Gary blogs on LinkedIn and the DigitalMortar website. His book, Measuring the Digital World, was published in 2016 by the Financial Times Press.
Linkedin: https://linkedin.com/in/garyangel1
Website: https://digitalmortar.com
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com

Visual Merchandising: The Aesthetics of Retail Sales. - Kacey Bengtson

In this engaging podcast episode, Kacey Bengtson, the esteemed Director of Retail at Cheekwood, offers invaluable insights into the dynamic world of visual merchandising in tourism retail. With her wealth of experience, Kacey delves into the art of crafting compelling retail displays that captivate customers and drive sales. She discusses the importance of strategic placement, cohesive themes, and storytelling through product arrangement to create immersive shopping experiences.
About our guest, Kacey Bengtson:
Kacey Bengtson has been the Retail Director at Cheekwood Estate & Gardens since 2020. Prior to working at Cheekwood, she managed Retail Operations at two other major Nashville tourist destinations - The Hermitage Hotel and Hatch Show Print (inside the Country Music Hall of Fame). Kacey was also a Visual merchandiser at Magnolia, in Waco, Texas. Working in tourism-retail for over 10 years has made Kacey an expert on experiential retail and customer connection, as well as product curation and visual merchandising.
As a member of the Museum Store Association, Kacey shares her skills and unique perspective on visual merchandising with other Museum Retail professionals as a speaker at multiple MSA conferences. Her passion for designing well-curated retail spaces with unique products is something she enjoys sharing, and she continues to train others on the best buying and merchandising practices.
Linkedin: https://www.linkedin.com/in/kaceyafd/
Website: https://cheekwood.org/
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com

Retail Frontline: AI Wearables and the Future of Customer Service. -Chris Todd

With a career dedicated to revolutionizing the retail experience, Chris Todd, CEO of Theatro, is here on the Retail Corner Podcast to discuss the groundbreaking advancements in AI-driven wearable technology for frontline staff. As the head of Theatro, a leading innovator in this field, Chris brings unparalleled insights into how AI is not just transforming operations but also elevating customer engagement to new heights.
About our guest, Chris Todd:
Chris is responsible for leading Theatro’s overall direction, strategy, and growth. Chris is a “roll up your sleeves” type of leader who is passionate about the strategy of a business. Chris believes that most every idea can be a winner. It’s all about figuring out the strategic angles to drive success! As a co-founder, Chris has been instrumental in guiding Theatro from an early innovative concept into a fast-paced growth company.
Chris has 25+ years of experience in senior executive positions with small start-ups and large multinationals in a diverse array of industries, including software, networking, and apps for leading hardware and software companies including Cisco Systems, AppTrigger, Metaswitch, Extreme Networks, and Newbridge Networks.
Linkedin: https://www.linkedin.com/in/chris-todd-98b134b/
Website: https://www.theatro.com
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com
 

The Heart of Retail Leadership: Cultivating a Philosophy of Empowerment - Ram Venkataraman

Tune in to the Retail Corner Podcast for an enlightening discussion featuring Ram Venkataraman, CEO of Kibo, as he delves into the essence of effective retail leadership and strategies to empower teams for success. Ram explores the pivotal roles of reward-centric and responsibility-centric individuals within companies, highlighting their potential to either elevate or hinder organizational outcomes.
About our guest, Ram Venkataraman:
Ram has spent more than 25 years of his career working in software companies that range from bootstrapped startups to public companies. He has held senior executive positions for more than a decade, driving product and technology functions. Prior to Kibo, he was at NCR, where Ram was the CTO of the NCR payment platforms. He has a bachelor’s degree in electronics engineering from the University of Mumbai.
Linkedin: https://www.linkedin.com/in/ramvenkataraman/
Website: https://kibocommerce.com/
 
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com
 

Pay By Bank: Savings for Retailers, Easy for Customers. - Eric Shoykhet

Tune in to hear Eric Shoykhet, CEO of Link Money, discuss the groundbreaking "Pay by Bank" payment method. Discover its distinctions from conventional options like credit cards and e-wallets, and explore the benefits it brings to merchants and consumers alike.
About our guest, Eric Shoykhet:
Eric Shoykhet is the founder of Link Money and Atom Finance, venture-backed software companies that collectively have raised $100 million. Link Money is focused on scaling its bank-based payment method in the US that allows merchants to dramatically cut processing costs, reduce fraud, and drive down churn.
Previously, he was an investor at Governors Lane, an event-driven hedge fund. Prior to this, he worked in the restructuring and reorganization group at Blackstone. Eric graduated from the Huntsman Program in International Studies and Business at the University of Pennsylvania with degrees from both the Wharton School and the College of Arts and Sciences.
Linkedin: https://www.linkedin.com/in/ericshoykhet/
Website: https://link.money
 
About Retail Corner Podcast:
Guest Host: Cole Koumalats
Producer: Sachin Kumar Bhate
Podcast Sponsor: Proxima360
 
Listen to other podcasts at: https://proxima360.com/retail-corner.podcast
or https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: retailcorner@proxima360.com