Retail Corner: New Normal in Retail Technology & Business
A deeply informative podcast on New Normal in Retail Industry. We cover current retail landscape, best of breed products and retail business best practices. Tune in to listen to retail experts and community thinkers on retail industries current trajectory as well as future projections.
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Episodes
Wednesday Mar 15, 2023
Wednesday Mar 15, 2023
In this episode of Retail Corner, listen to Justin Honaman, Head, Worldwide Retail & CPG GTM at Amazon Web Services (AWS), talking about innovations currently happening at Amazon and how retailers can utilize them to enhance customer experience and engagement. You will listen to our host talking with Justin on the following points:
With Amazon having so many different aspects, where do you fit into the world of Amazon’s landscape and how retailers engage with different parts of Amazon talk about some of the big things you are seeing in the industry.
Since Amazon is an industry leader in so many places how does your corner of the business focus on the customer and helping those customers engage with their customers? What do you feel your team gets right consistently?
There is so much noise when working in the logistics and distribution space - What do you consider the most important methods to consider – where is Amazon playing?
The balance between “Brick and mortar” and “e-commerce” is a puzzle many retailers are still struggling with -What challenges or opportunities do you singularly see coming from the e-commerce side?
Are you seeing any trends that you are excited about that will help solve challenges in the next few months
Connecting with people is always important to success… How do you ensure that you are connected to your customer’s needs?
About our guest Justin Honaman:
Justin Honaman leads the worldwide Retail and Consumer Packaged Goods (CPG) Go-to-Market team at Amazon Web Services (AWS). He is also the worldwide segment leader for Food & Beverage. His team’s focus within Retail and CPG is on delivering supply chain, ecommerce, data / analytics and digital engagement business solutions for customers globally. Justin has spent the majority of his career in Consumer Goods and Retail both on the customer side (Coca-Cola, Georgia Pacific) as well as the technology / consulting side (Accenture, EY). Justin lives in Atlanta, Georgia.
Linkedin: https://www.linkedin.com/in/justinhonaman/
Twitter: https://twitter.com/jhonaman
Website: https://www.amazon.com
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Wednesday Mar 01, 2023
Wednesday Mar 01, 2023
In this episode of Retail Corner, listen to Jessica Rennard, Chief Merchandising Officer at Helpsy, a certified B corp and clothing collection and resale company whose mission is to keep clothing out of the landfill. Jessica puts focus on the business decision process and its efficacy on data versus gut feeling. You will listen to our host talking with Jessica on the following points:
With so many moving parts, how are you using data to provide the best for your customers?
Since this is such a tech endeavor that deals with the details of fashion, how do you balance the two sides of the equation between head and heart? (or gut vs data)
Customer acquisition and care sounds like a huge part of what you are getting right. What do you think is the secret to helping your customers help others? (giving more data to sellers)
All of this alone would be a great and complicated business, but there is a deeper reason you are doing this, Right? (sustainability - Extending lifecycle - Corporate certification )
For some of our listeners that may not be aware... Where does Helpsy fit into the retail landscape?
About our guest Jessica Rennard:
Jessica Rennard is passionate about extending the life cycle of secondhand clothing. She has worked in the resale market for the majority of her career, and has helped develop the industry. In 2020 she launched a secondhand business that supplies inventory to casual sellers that utilize reCommerce marketplaces. She now works for Helpsy as Chief Merchandising Officer - a certified B corp and clothing collection and resale company whose mission is to keep clothing out of the landfill. She holds a Master’s in Public Administration and believes that Helpsy’s role in the circular economy plays a role in strengthening modern society.
Linkedin: https://www.linkedin.com/in/jessicarennard/
Company: https://www.helpsy.co
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
In this episode of Retail Corner, listen to Nick Pandya, SVP of Global Business Development at Tejas Software Inc., providing retailers with a complete suite of end-to-end fulfillment e-commerce solutions. Nick provides insights on the importance of supply chain for mid-size retailers and how they can build the right omnichannel experience for their customers. You will listen to our host talking with Nick on the following points:
Understand the supply chain in the current market.
Building the right shopping experience in the changing e-commerce landscape.
Challenges for brick-and-mortar retailers moving online.
How Tejas Software product TOMS Lite helps retailers transition to e-Commerce.
About our guest Nick Pandya:
A business development/partnerships professional with a demonstrated history of working within the E-commerce industry. Skilled in digital retail strategy and marketing, Nick has a deep understanding of e-retail and current consumer experiences connected to Omni-Channel -in-store M/e-Retail and the importance of consumer-brand loyalty. Having worked with many software solution providers across various product sectors obtain a solid foothold within the e-retail / FMCG industry.
Linkedin: https://www.linkedin.com/in/nick-pandya-8206529/
Company: https://tejassoftware.com/
TOMS Lite: https://tejassoftware.com/tejas_order_management_lite.html
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Wednesday Feb 08, 2023
Wednesday Feb 08, 2023
In this episode of Retail Corner, listen to Tony Gallo, Managing Partner for Sapphire Risk Advisory Group, which is considered one of the Top Security Firms in the cannabis industry. Tony, who has been recognized by High Times Magazine’s 100 Most Influential Cannabis People, provides insights on the importance of focusing on the bottom line in a high-risk retail business. You will listen to our host talking with Tony on the following points:
What is the high-risk retail industry and what is the difference from general retail? - What is the biggest area of loss seen in the high-risk retail industry i.e.; Robberies, break-ins, internal theft?
Growth Mindset -- Within one of the fastest growing sectors (cannabis) what does a growth mindset look like? Is it better to be the tortoise or the hare?
Finding partnerships -- Partnerships are key in the current environment... What successes have you seen in smaller retailers partnering?
About our guest Tony Gallo:
Considered the “OG of Cannabis Security”, Tony has been in the cannabis industry since 2013 and has worked with over 600 cannabis clients in 35 States and Canada designing their security program from application to operations. Tony has spoken at over 100 cannabis business conferences across the United States and is considered one of the leading security authorities in the State/City application license process, physical security build-outs, and standard security operating procedures. He is regarded as a leader in high-risk security program design and has helped open more than 1,000 high-risk businesses in the United States, Canada, and Mexico.
For over 30 years, he has been a Senior Executive, possessing both strategic and tactical security experience in the multi-unit retail industry with such companies as Sears, Federated Department Stores and EZCorp. Tony received his Bachelor of Science degree in Criminal Justice from New Jersey City University in Jersey City, NJ, and is a published author on high-risk security and safety planning.
Linkedin: https://www.linkedin.com/in/tony-gallo-03736041/
Company: https://www.sapphirerisk.com
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Thursday Feb 02, 2023
Thursday Feb 02, 2023
In this episode of Retail Corner, listen to Nina Schitermann, SVP Sales Operations, Lidl US, who provides insights on the power of possibilities in leveraging a growth mindset for new retail frontiers. You will listen to our host talking with Nina on the following points:
What does not a growth mindset mean to you? - Scalability
How have you approached change - Growing in new markets
What do you think is key when it comes to setting up solid partnerships with retailers - Owned brands vs outside brands?
How have you overcome all the modern challenges with supply chains and distribution centers?
How have you had to adjust your practices to adapt to the changing workforce and employee retention?
About our guest Nina Schitermann:
As a senior retail executive, sales and operations strategist, and transformational business leader, I bring a record of success and expertise in driving excellence and building profitable operations at the highest levels of global business. I excel at building performance-oriented teams and business cultures, planning and executing impactful, large-scale change initiatives, and adapting brands to thrive in new international markets and diverse cultures. Combining a "people-first" leadership style with an ability to break down complex ideas for a range of audiences-I work effectively at every level of the enterprise to quickly align stakeholders behind a shared vision and deliver new levels of performance that consistently exceed expectations.
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Thursday Dec 15, 2022
Thursday Dec 15, 2022
In this episode of Retail Corner, listen to Matthew Furneaux, Director of Location Intelligence, Loqate provides insights on understanding consumer behavior and current trends in retail. You will listen to our host talking with Matthew on the following points.
You have experience working with some of the largest e-commerce and retailers globally including Nordstrom, Sephora, Kohl’s, Ralph Lauren, and Michaels. As these and other brands navigate the third holiday season impacted by pandemic, economic and other factors, what are some key trends you’re seeing for how shoppers are spending and their behaviors between in-store and online shopping
Your team recently published its annual holiday shopping survey - what are some of the key trends impacting retailers today that really indicate a new normal has been established for consumer shopping behaviors?
It seems like from the study that on-time delivery is important to consumers, and impacts their relationship with a brand or retailer. What does this say about the importance of delivery and shipping, and what steps can retailers take to ensure that they meet expectations
If 52% of American consumers report that a retailer's availability of products impacts their loyalty, what do you think this says about retail customer loyalty and CX programs? What can retailers learn and apply to incorporate the importance of product availability as a bigger role in customer loyalty programs? Are there additional steps brands can take to make this area shine for them in light of ongoing supply chain issues?
In general, how should brands and retailers approach the holidays as they take steps to win customer loyalty during this season, and continue to drive purchases all year?
About our guest Matthew Furneaux:
Matthew Furneaux is a location technology veteran with over 20 years of experience in helping global businesses reach their customers globally. As director of location intelligence at Loqate (https://www.loqate.com/), a GBG company, Furneaux is responsible for strategy and innovation. He is also a retail and eCommerce expert and while at Loqate, has worked with leading eCommerce brands including Nordstrom, Sephora, Kohl’s, Ralph Lauren and Michaels. Before joining GBG, Matthew cofounded Global Address (later acquired by Trillium Software) and helped to create a single platform model for a global location validation service.
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Wednesday Dec 07, 2022
Wednesday Dec 07, 2022
In this episode of Retail Corner, listen to Joe Lopardi, Director of Retail at Trina Turk, providing insights on reassessing the basics of your retail toolbox to create a successful business. You will listen to him talking about:
We all know that people make the difference between a good and a great retailer. How are top companies recruiting talent in today's changing job market?
Pop up's are a great way to enhance visibility and brand. What do you think is the secret to a great off-site experience?
Growth is key in retail and opening stores in a post-pandemic retail world can be difficult. What are some of the right moves you are seeing being made to expand a brand or experience?
Since virtual transactions have become the new norm for many companies. Is there a secret to leveraging these into customer loyalty and really affecting the bottom line?
We have heard so many people talk about how it is "back to basics" in retail. What is one practice that you see being resurrected in the modern landscape?
About our guest Joe Lopardi:
Joe Lopardi is an accomplished retail executive, currently overseeing the brick-and-mortar business for Trina Turk/Mr Turk. Based in Los Angeles, CA, he has held leadership roles for notable brands such as Diesel, CH Carolina Herrera, St. John Knits and Cartier.
Joe prides himself on building and retaining dynamic teams at all levels, being a company culture proponent, leveraging an elevated event strategy to benefit local charities and non-profits, and delivering positive results. He refers to himself as a people-centric leader who values the relationships he has with both internal and external clients alike. He has pioneered client development programs, led teams through the construction of mission, vision and value statements, and is leading his present team to deliver the strongest net sales results in company history this year.
Prior to his retail career, Joe was a small business owner. He credits that experience, in addition to having great mentors in the retail industry, to his success. When he is not making market visits with his teams and clients, he is working on restoring a 1930’s bungalow he recently purchased with his fiancée in Los Angeles, CA. He is also a member of the Advisory Board for UC Riverside’s certification course called “Transformative Leadership During Disruptive Times.”
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
Friday Dec 02, 2022
Friday Dec 02, 2022
In this episode of Retail Corner, listen to Mike Provance, Co-Founder & Managing Partner of Alpine Growth Partners, providing insights on effective consumer data strategies for retail growth. You will listen to him talking about:
Philosophy or approach to data?
How can having the right data make the difference?
How is the distribution game different in beverages vs other retail?
How does a smaller player succeed in a shared field such as Amazon and Walmart?
About our guest Mike Provance: (Strategist / Author)
Mike is a serial entrepreneur, author, and speaker on technology business model innovation and new venture management. His passion lies in the growth and scaling of entrepreneurial ventures that improve their communities. A digital, operations, and technology strategy expert, Mike has built, led, exited, and coached groundbreaking technology businesses and launched highly recognized digital properties such as MapQuest, AOL’s Parent Soup, the first online auto insurance underwriting site, and FAFSA Online.
His entrepreneurial leadership experience spans over 30 years in financial services, information services, manufacturing, and healthcare industries, and with science and technology offices in the U.S. Navy and U.S. Special Operations Command. Earlier in his career, he led seed investments in computing and medical technology for the Ben Franklin Partnership, an early-stage venture capital firm. His leadership has produced multiple acquisitive exits for investors, contributed to more than $750M in IPO value, helped raise more than $50M in growth capital, spurred founder efforts by over 60 colleagues, direct reports, and students, and contributed to economic development in several U.S. regions. Currently,
Mike is Co-Founder and Managing Partner of Alpine Growth Partners, a strategic operations advisory firm that helps performance-minded owners and CEOs produce scalable, sustainable growth. Mike also serves as a faculty member at George Washington University, where he teaches graduate-level courses in new venture finance and innovation. He has also taught undergraduate and graduate courses in strategy and entrepreneurship at the University of Richmond, George Mason, and other Mid-Atlantic institutions. Mike holds a Ph.D. in Technology Entrepreneurship and Innovation from George Washington University, an M.B.A. from Penn State, and a B.S. in Management Science from M.I.T. Mike lives in Chapel Hill, NC with his wife, Anne, and they have five mostly grown children between them.
Linkedin: https://linkedin.com/in/provance
Website: https://alpinegrowthpartners.com/
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live