Retail Corner: New Normal in Retail Technology & Business

Trends in Retail: Know Your Shopper. Matthew Furneaux, Loqate

In this episode of Retail Corner, listen to Matthew Furneaux, Director of Location Intelligence, Loqate provides insights on understanding consumer behavior and current trends in retail. You will listen to our host talking with Matthew on the following points.
You have experience working with some of the largest e-commerce and retailers globally including Nordstrom, Sephora, Kohl’s, Ralph Lauren, and Michaels. As these and other brands navigate the third holiday season impacted by pandemic, economic and other factors, what are some key trends you’re seeing for how shoppers are spending and their behaviors between in-store and online shopping
Your team recently published its annual holiday shopping survey - what are some of the key trends impacting retailers today that really indicate a new normal has been established for consumer shopping behaviors?
It seems like from the study that on-time delivery is important to consumers, and impacts their relationship with a brand or retailer. What does this say about the importance of delivery and shipping, and what steps can retailers take to ensure that they meet expectations
If 52% of American consumers report that a retailer's availability of products impacts their loyalty, what do you think this says about retail customer loyalty and CX programs? What can retailers learn and apply to incorporate the importance of product availability as a bigger role in customer loyalty programs? Are there additional steps brands can take to make this area shine for them in light of ongoing supply chain issues?
In general, how should brands and retailers approach the holidays as they take steps to win customer loyalty during this season, and continue to drive purchases all year?
About our guest Matthew Furneaux:
Matthew Furneaux is a location technology veteran with over 20 years of experience in helping global businesses reach their customers globally. As director of location intelligence at Loqate (https://www.loqate.com/), a GBG company, Furneaux is responsible for strategy and innovation. He is also a retail and eCommerce expert and while at Loqate, has worked with leading eCommerce brands including Nordstrom, Sephora, Kohl’s, Ralph Lauren and Michaels. Before joining GBG, Matthew cofounded Global Address (later acquired by Trillium Software) and helped to create a single platform model for a global location validation service.
 
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
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Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
 
 
 

Your Retail Toolbox: Reassess for Success. Joe Lopardi,Trina Turk

In this episode of Retail Corner, listen to Joe Lopardi, Director of Retail at Trina Turk, providing insights on reassessing the basics of your retail toolbox to create a successful business. You will listen to him talking about:
We all know that people make the difference between a good and a great retailer. How are top companies recruiting talent in today's changing job market?
Pop up's are a great way to enhance visibility and brand. What do you think is the secret to a great off-site experience?
Growth is key in retail and opening stores in a post-pandemic retail world can be difficult. What are some of the right moves you are seeing being made to expand a brand or experience?
Since virtual transactions have become the new norm for many companies. Is there a secret to leveraging these into customer loyalty and really affecting the bottom line?
We have heard so many people talk about how it is "back to basics" in retail. What is one practice that you see being resurrected in the modern landscape?
About our guest Joe Lopardi:
Joe Lopardi is an accomplished retail executive, currently overseeing the brick-and-mortar business for Trina Turk/Mr Turk. Based in Los Angeles, CA, he has held leadership roles for notable brands such as Diesel, CH Carolina Herrera, St. John Knits and Cartier.
Joe prides himself on building and retaining dynamic teams at all levels, being a company culture proponent, leveraging an elevated event strategy to benefit local charities and non-profits, and delivering positive results. He refers to himself as a people-centric leader who values the relationships he has with both internal and external clients alike. He has pioneered client development programs, led teams through the construction of mission, vision and value statements, and is leading his present team to deliver the strongest net sales results in company history this year.
Prior to his retail career, Joe was a small business owner. He credits that experience, in addition to having great mentors in the retail industry, to his success. When he is not making market visits with his teams and clients, he is working on restoring a 1930’s bungalow he recently purchased with his fiancée in Los Angeles, CA. He is also a member of the Advisory Board for UC Riverside’s certification course called “Transformative Leadership During Disruptive Times.”
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
 

Customer Data in Retail: How do you capitalize? - Mike Provance

In this episode of Retail Corner, listen to Mike Provance, Co-Founder & Managing Partner of Alpine Growth Partners, providing insights on effective consumer data strategies for retail growth. You will listen to him talking about:
Philosophy or approach to data?
How can having the right data make the difference?
How is the distribution game different in beverages vs other retail?
How does a smaller player succeed in a shared field such as Amazon and Walmart?
About our guest Mike Provance: (Strategist / Author)
Mike is a serial entrepreneur, author, and speaker on technology business model innovation and new venture management. His passion lies in the growth and scaling of entrepreneurial ventures that improve their communities. A digital, operations, and technology strategy expert, Mike has built, led, exited, and coached groundbreaking technology businesses and launched highly recognized digital properties such as MapQuest, AOL’s Parent Soup, the first online auto insurance underwriting site, and FAFSA Online.
His entrepreneurial leadership experience spans over 30 years in financial services, information services, manufacturing, and healthcare industries, and with science and technology offices in the U.S. Navy and U.S. Special Operations Command. Earlier in his career, he led seed investments in computing and medical technology for the Ben Franklin Partnership, an early-stage venture capital firm. His leadership has produced multiple acquisitive exits for investors, contributed to more than $750M in IPO value, helped raise more than $50M in growth capital, spurred founder efforts by over 60 colleagues, direct reports, and students, and contributed to economic development in several U.S. regions. Currently,
Mike is Co-Founder and Managing Partner of Alpine Growth Partners, a strategic operations advisory firm that helps performance-minded owners and CEOs produce scalable, sustainable growth. Mike also serves as a faculty member at George Washington University, where he teaches graduate-level courses in new venture finance and innovation. He has also taught undergraduate and graduate courses in strategy and entrepreneurship at the University of Richmond, George Mason, and other Mid-Atlantic institutions. Mike holds a Ph.D. in Technology Entrepreneurship and Innovation from George Washington University, an M.B.A. from Penn State, and a B.S. in Management Science from M.I.T. Mike lives in Chapel Hill, NC with his wife, Anne, and they have five mostly grown children between them. 
Linkedin: https://linkedin.com/in/provance
Website: https://alpinegrowthpartners.com/
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live
 

Retail Risk Takers: Ria Morgan, The Little Blazer Company

In our Retail Risk Takers series, we are speaking with Ria Morgan, Founder & CEO, of The Little Blazer Company, who will be talking about her entrepreneurial journey, and how she created a premium children's retail brand.
About our guest Ria Morgan:
Stay-at-home mom & sole Founder, Designer & CEO of The Little Blazer Company. Her previous career was where she created and lead an award-winning digital recruitment brand for a global plc.
Things Ria is passionate about:
Children being celebrated, and encouraged to be proudly themselves (hence their gender-neutral products & positive icon-affiliated character statements).
Ethical, sustainable production, supporting a slow-fashion industry, supporting British craftsmanship (hence their UK-based production, their materials and fabrics used, their heirloom garments).
Revolutionising & challenging the status quo (hence their offering being truly innovative and revolutionary for the space).
Inspiring & empowering others (launching a business at 40, while juggling all the daily commitments of a stay at home parent, securing substantial investment as a sole female founder, without a background in retail or design).
Innovative retail that makes one think - redefining the perception of beauty, disability and inclusion (being a champion of all personalities and differences through our marketing). WEBSITE: www.thelittleblazercompany.com FOUNDER STORY: https://www.thelittleblazercompany.com/pages/founder-story BRAND STORY: https://www.thelittleblazercompany.com/pages/our-story
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Credit-Spending and Savings: Tips for Retailers and Consumers. Michael Hershfield

In this episode of Retail Corner, listen to Michael Hershfield, Founder & CEO of Accrue Savings, looking at a new era of financial volatility, where it means that it's time for retailers and consumers to reconsider the role of credit-spending and savings. You will listen to him talking about:
The consumer danger caused by Buy Now Pay Later - it’s worse than you think (44% of consumers using it admit to missing at least one payment).
Consumers are struggling with credit and it’s only getting worse. Just look at Synchrony’s latest earnings, which show the 30+ day delinquency rate increased by almost 36% compared to the prior year.
Retailers should consider their responsibility in offering payment diversity - offering more than just credit options - to consumers.
The importance of zero-party data in building brand affinity with consumers - and how Facebook and Google’s methods are not cutting in helping brands build trust while also efficiently using upper-funnel spending, and how the recent volatility at Twitter will further push the need for developing consumer trust directly.
What’s ahead for 2023 in terms of consumer spending trends after a topsy-turvy 2022 across travel, CPG, holiday, and more.
About our guest Michael Hershfield:
Michael Hershfield is the Founder and CEO of Accrue Savings, the merchant-embedded shopping experience that rewards consumers for saving. Prior to founding Accrue Savings, Michael served as SVP of Sales at WeWork for more than three years. Michael also served as COO and was part of the founding team at Nucleus. Michael earned his Bachelor of Arts in Political Science from McGill University and has a J.D in Law from the University of British Columbia.
Linkedin: https://www.linkedin.com/in/mhershfield/ Accrue Savings: https://www.accruesavings.com/
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Brick-and-Mortar Retail: Is it only about Location? - Kim Sharp

In this episode of Retail Corner, listen to Kim Sharp, Vice President of Marketing, DJM, who focuses on why it's not only the location that matters when it comes to a successful business. You will listen to her talking about:
How does location factor into the new normal of delivery and omni-channel?
What questions are retailers not asking before selecting a location?
What DJM looks for in tenants for their properties?
What makes a good partner with retailers?
What kind of event has been successful to drive traffic?
What one piece of advice would you give a retailer wanting to expand or focus their
About our guest Kim Sharp:
Kim Sharp brings to DJM over 15 years of event production, experiential marketing and field management experience. As the Vice President of Marketing, Kim leads DJM’s talented marketing team, who collectively produces 20,000 events per year, creating experiences and developing relationships that build community and engage customers. Additionally, she spearheads the portfolio’s advertising and signage program, generating more than 15 million dollars in revenue.
Prior to her joining DJM, Kim founded a large-scale, event management company, specializing in outdoor festivals and community events to enhance overall customer and cultural experiences. Partnering with multiple non-profit organizations, sharing their commitment to arts, youth, LGBT and community-driven causes while elevating their fundraising goals. Events range from private fundraising galas of 200 to celebratory community festivals of 100,000.
Linkedin: https://www.linkedin.com/in/djmcapital/
Company : https://www.djmcapital.com/
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Customer Loyalty: How does Crocs do it differently - Claire Conley

In this episode of Retail Corner, listen to Claire Fahie Conley, VP of Retail, North America for Crocs, focusing on how to set your retail business compass to customers' north star, i.e. achieving customer excellence and in turn gaining and retaining customer loyalty. You will listen to her talking about:
How to encourage ideas to grow from your staff in the field?
When it comes to 'Brand Loyalty', Crocs fans are at another level. Where does it start for them?
Root of the "come as you are" crocs tagline and how does that help Crocs attract and keep customers.
How does Crocs help its local community at each store?
What was Crocs' approach to the shift in operations and logistics we have all had to adapt to over the last few years?
What is next for Crocs?
About our guest Claire Fahie Conley:
Over 25 years in the Retail business driving high-performing teams.
Companies: Reebok/Rockport/Ralph Lauren Footwear/adidas group (18 years) and now Crocs 8 years
Consumer-driven focus to achieve results. Passionate about building strong teams with a focus on Brand vision and delighting our consumers. Enjoys the fast pace and ever-changing landscape of retail. How consumer behaviors have changed and how the new generations like to shop.
Linkedin: https://www.linkedin.com/in/clairefahie/
Company : https://crocs.com
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Legal in Retail: How to Protect Your Business. LeTonya F. Moore, Esq.

In this episode of Retail Corner, listen to LeTonya F. Moore, Esq., Founder & CEO of Legalproof & Launch focuses on what retailers need to think when it comes to legal issues and how to protect their business. You will listen to her talking about:
What are some common mistakes product business owners make when expanding to retail?
What are some steps product business owners can take to protect themselves when submitting their product pitch?
How did you become interested in working with small product brands?
What is the best way for product business owners to penetrate traditional retail markets?
You've developed a 5 Ways concept that teaches business owners how to locate hidden streams of income, tell us how that works.
What advice would you give retail business owners looking to diversify their businesses?
About our guest LeTonya F. Moore, Esq.:
LeTonya F. Moore, JD, is a fourth-generation entrepreneur with experience building successful enterprises. She has spent the last decade perfecting her Legalproof & Launch methodology, now outlined in her book, “Stop Brand Stealing Thieves Now! Your Brand Protection Playbook”. The Legalproof & Launch methodology teaches clients how to protect their products, programs, projects, and profits.
LeTonya has serviced hundreds of clients using the Legalproof and Launch methodology. Many of her clients have grown their businesses into six and seven-figure brands within one year or less. LeTonya teaches clients how to prepare their products for retail stores, wholesale to retail markets, and white-label opportunities in the product space.
In addition to being a lawyer, LeTonya is a multi-industry, award-winning entrepreneur and master monetization strategist. These personal business successes earned her the moniker “Mo Money” Moore, which she fully embraces.
LeTonya is a sought-after professional international speaker and has shared the stage with noted professionals and heads of state in more than 30 countries. LeTonya presently resides in Houston, TX, but services an international client base.
Website: https:// iprotectyourbrand.com
About Retail Corner Podcast:
Host: Carlos Diaz
Producer: Sachin Kumar Bhate
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live