Retail Corner: New Normal in Retail Technology & Business

Subscription Economy: How Retailers are Innovating?

The subscription economy was on the rise before the pandemic, but its wider and deeper reach in nearly every industry is expected to last, even after the pandemic subsides in the United States. The UBS financial services firm predicts that this “subscription economy” will grow to $1.5 trillion by 2025, more than double the $650 billion it’s estimated to be worth now. (Washington Post).
Wine Access is one company that is forging ahead in its investment in the subscription economy. A central part in Wine Access strategy to strengthen its subscription base is to offer thematic clubs that build on partnerships with other companies.
In this episode of Retail Corner, we are speaking with Joe Fisch, CEO of Wine Access, who will explore what has worked for Wine Access when it comes to developing and expanding its subscription base. Few touchpoints that Joe will be focusing on during this podcast.
How do you choose which organizations you partner with? What makes for a mutually beneficial relationship?
Are the wine clubs distinct? How often do subscribers receive a package? What's the secret to ensuring that the packages are "something to look forward to"?
How do you educate the customer within the subscription model so that they become even more connected to your company?
This connection to the customer a.k.a strong customer service ethos has translated into a strong NPS (Net Promoter Score) (Net promoter score (NPS) is a metric that reveals how many customers are willing to recommend a product or service to other people.) How do you capitalize on that?
Customer Service is critical to Wine Access. In fact you were named by the New York Times as the #1 Wine Club in the USA. What is Wine Access doing in this department that sets it apart from its competitors?
Personalization is a trend that companies continue to build upon.. how does that work on Wine Access outside the club base?
Eventually, relationships come to an end. How does that work at Wine Access? Why do you think other companies make it so difficult? And, why does Wine Access see it as a more constructive move to make it easier to end deliveries?
About our guest Joe Fisch:
Joe has nearly 15 years of experience leading and advising retail and consumer companies, improving their financial growth strategy. Prior to Wine Access, Joe was the Director of Finance at Ghirardelli Chocolate Company, after having spent 7 years at PwC in both the M&A advisory and audit practices. Since joining the Company in April 2017, Joe has played a key role in optimizing the company’s financial operations while building out the corporate development program. In August 2018, Joe was promoted to CEO. Under his second year of leadership as CEO, Wine Access was named as one of Wine Enthusiast’s Top Online Wine Retailer of 2020. In 2022, the New York Times Wirecutter’s named Wine Access its #1 Wine Club.
 
About Retail Corner Podcast:
Host: Carlos Diaz
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Omni-channel Retail: Successful Strategies for Today’s Market

Omni-channel retail strategies in today's market need a shift from one size fits all adoption thought process. The Omni-channel landscape is about finding a custom fit for the customer and their experience.
On Retail Corner Podcast today you will hear from Jack Stratten, Head of Trends, Insider Trends providing retailers effective tips on omni-channel strategies touching on following points:
Beyond the buzzwords, what does omnichannel actually mean for the average retailer? Why does it matter?
What are the key drivers of the change towards omnichannel?
How are stores adapting towards omnichannel?
What are some omnichannel quick wins and must-haves that retailers should know about?
What impact is omnichannel having on retail KPIs?
Where is omnichannel retail headed next?
About Our Guest: Jack Stratten:
Jack is an experienced trends speaker, writer and researcher who's worked with Insider Trends since its inception. His specialist topics cover all aspects of retail, from stores and supply chains to commerce and sustainability. He’s continually been monitoring best practice in global retail at Insider Trends and his expertise lies in omnichannel strategy and innovation.
Jack has delivered presentations, retail safaris and workshops to blue-chip brands including Nike, Johnson & Johnson, BNP Paribas, EE, Ikea, Shell, Aggregate Industries, Galeries Lafayette, Freeths, Marks & Spencer, Jaguar Land Rover, Costa Coffee, Diageo, Unibail Rodamco Westfield, Nespresso, Microsoft, The National Trust, Twilio and LVMH.
Jack has also worked with the British Library to create and deliver trend seminars and presentations for business leaders. Jack has presented to a range of audiences, from seminars of 20 people, to events attended by thousands. He’s also a skilled host and moderator. Clients appreciate how he blends a deep understanding of retail, innovation and business strategy with a relaxed, spontaneous and humorous style.
About Retail Corner Podcast:
Host: Carlos Diaz
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
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Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Sustainability in Fashion Retail: Making Meaningful Changes

Fashion companies are taking innovative steps in making meaningful changes to the outdated sourcing structure and putting environmental sustainability as top priority.
From making algae-sequin dresses, dyeing clothes with bacteria to planting trackable pigments in cotton, an emerging tide of technological innovations offers the fashion industry a chance to clean up its woeful environmental record. (Phys.org ).
On Retail Corner Podcast today you will hear from Coach's Advanced Sustainability Initiatives Consultant Liz Alessi educating us on sustainability in retail and touching on following points:
How does circularity (i.e. the economic principle of sharing, repairing, refurbishing, recycling, remanufacturing and reusing as much as possible to minimise waste and the extraction & creation of virgin materials) starts to take shape at larger brands?
How does regenrative farming works?
Alternative leather materials e.g. Algae, Kelp etc.
One emerging technology that will make impact in years to come.
What do brands tend to miss when talking about the true cost of their products?
How looking into the past will help inform how we start to think differently about sourcing.
About Our Guest: Liz Alessi:
A 20 year fashion veteran with extensive experience in materials and supply chain focusing on responsible sourcing, innovative materials and supply chain disruption.
About Retail Corner Podcast:
Listen to other podcasts at: https://retailcorner.live
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Interested in being on our podcast?
Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Remote Work or Hybrid: What is the Magic Number?

According to a recent article in Forbes - On average, remote workers worked almost a full hour more than their in-office and hybrid counterparts. Hybrid workers were the most productive, albeit marginally so, with remote and office workers following close behind. On average, we found remote workers to be more effective than hybrid workers and in-office ones.
On our podcast today, Brian Thompson, VP Human Resources, Senox Corporation takes a unique look at the current work situation and provides his expert opinion based on following points:
Who should dictate the terms when it comes to Remote or Hybrid work ?
How inflation is shaping the great resignation and what employers need to focus on?
Great Resignation - Employees looking for just higher wages or meaningful work?
About our Guest: Brian Thompson, VP Human Resources, Senox Corporation.
Brian Thompson was born and raised in Mobile, Alabama and attended the University of South Alabama where he obtained a B.A. in Criminal Justice and Political Science. Brian entered the retail industry 21 years ago in corporate compliance and loss prevention. While growing his career with several large national retailers in including The TJX Companies, JC Penney Company, and Hastings Entertainment, he grew a passion for the elements of his assignments that dealt directly with people and problem solving. This desire to be on the ground helping others and working on a team led Brian to change his career path to human resources. He has had the opportunity to serve on teams in a regional and corporate leadership capacity taking on challenges from integrating new HRIS software, to rewriting policy and procedure manuals to meet upcoming legislative changes across 15 states. Brian maintains his license as a Certified Professional with the Society of Human Resource Management. Brian joined Senox Corporation in July of 2019 as the Vice President of Human Resources. When Brian is not working, you can find him enjoying time with his family. Brian also donates his time in the community with the non-profit Austin Steam Train Association where he serves on the board of directors and on the operations team as a locomotive engineer.
Host: Carlos Diaz - https://www.linkedin.com/in/carlos-diaz-525057198/
About Retail Corner Podcast:
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
 
Interested in being on our podcast? Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

AI Powered Cloud Automation for eCommerce Retailers

Are you an e-Commerce retailer? Before you settle for any cloud automation or looking for cloud cost optimization, listen to Leon Kuperman, an authority on cloud computing talks on following points with our host Carlos Diaz on Retail Corner Podcast.
What is the main value that AI brings to the table? I.e. why simple automation is not enough.
What are the problems in the cloud which require automation?
Why hasn't this been done earlier, was there a technology shift to enable it? 
Top 3 tips for e-commerce retailers looking to adopt cloud automation.
What are the main tool categories to address the automation challenges?
Is there a scenario where a company should not look into using cloud automation?
About our Guest: Leon Kuperman, Co-founder & CTO, CAST AI
Formerly Vice President of Security Products OCI at Oracle, Leon’s professional experience spans across tech companies such as IBM, Truition, and HostedPCI. He founded and served as the CTO of Zenedge, an enterprise security company protecting large enterprises with a cloud WAF. Leon has 20+ years of experience in product management, software design, and development, all the way through to production deployment. He is an authority on cloud computing, web application security and Payment Card Industry Data Security Standard (PCI DSS), e-commerce, and web application architecture.
About Retail Corner Podcast:
Listen to other podcasts at: https://retailcorner.live
Subscribe our Podcast: Apple iTunes: https://apple.co/3eoeUdT
Spotify: https://spoti.fi/3dvjpDJ
Google Podcast: https://bit.ly/3DFHXHw
Amazon Music: https://amzn.to/3tkbhk1
Interested in being on our podcast? Submit request at: https://www.retailcorner.live/guests/intake/ or email podcast@retailcorner.live

Last Mile Delivery: A Pivotal Step in Fulfillment

Last Mile Delivery being 52% of the fulfillment cost, it's imeprative that retailers understand how important it is to be cross-functional and own their omni-channel from start to finish.
Expert views from Bill Catania, Founder & CEO, OneRail, A Last Mile Delivery Platform touching on key points in any retailers fulfillment journey with our host Carlos Diaz.
What are the benefits of taking a platform approach for delivery fulfillment? 
What are the benefits of an aggregated network approach vs locking in a specific courier?
What are some common challenges within the supply chain industry?
How do you see supply chain challenges being addressed moving forward? 
Why is last mile such a challenge compared to traditional delivery?
About Bill Catania:
Bill Catania is a start-up entrepreneur focused on developing and commercializing real-time technology networks. Catania is the founder and CEO of OneRail, an advanced last mile delivery fulfillment platform with an integrated coast-to-coast courier network of 8.2 million drivers. Catania was also the founder and CEO of digital coupon pioneer M-Dot Network. At M-Dot, Catania led his team to win the Amazon Web Services Start-Up Challenge, besting more than 1,500 companies from 23 countries. After M-Dot was acquired in 2011 by retail transaction processing leader Inmar, Inc. Catania stayed on as VP of Digital Solutions and was named among Triad Business Journal’s 2012 “40 Under 40" list for 2012.
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Are you an innovative leader in your industry? Why not chat with us on the podcast, submit request at:
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Data Sensemaking: A No-Code/Low-Code Approach

The demand for no-code/low-code retail data solutions will grow dramatically and empower individuals beyond the classic CTO and CIO roles at major retailers to access and understand data connectors and data fabric.
Expert views from Saket Saurabh, Co-Founder & CEO, Nexla in talks with Shailja on Retail Corner. Additional touchpoints to hear:
Why Agile and hybrid data models are key to improved business performance.
Making sense of data for digital goods like NFT.
Retail revolution through innovative technologies like Blockchain & Metaverse.
About Saket Saurabh:
Saket Saurabh is the co-founder and CEO of Nexla. At Nexla, he is building the future of data operations and data management. Saket’s passion for data can be traced back to his time at Nvidia which led him to building a startup in the mobile ad tech space. Drawing upon the expertise of building and operating petabyte scale systems, Saket and the founding team envisioned Nexla to help enterprises work with data at any scale. Saket holds an MBA from The Wharton School and a BTech in Computer Science & Engineering from IIT, Kanpur.
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Listen to other podcasts at: https://proxima360.com/podcast or https://retailcorner.proxima360.com
 
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Are you an innovative leader in your industry? Why not chat with us on the podcast, submit request at:
https://proxima360.com/contact or email retailcorner@proxima360.com.
 

Managing Disruptions with Flexible Supply Chain - Juli Lassow

Listen to Juli Lassow, a retail professional, speaker, author, and aspiring planet saver.
As the founder and principal of JHL Solutions LLC in Minneapolis, Juli Lassow is responsible for helping businesses evaluate and redefine their sourcing structures. She is committed to the belief that to truly thrive, product businesses must be powered by amazing supplier partnerships, which share their business values. Lassow is passionate about developing partnerships and is known for delivering sourcing strategies that enhance profit, execution and collaboration. Her current clients include companies like PETCO & CVS Health.
On Retail Corner Podcast she is bringing her expertise to the table to talk about following issues:
Juli's own entrepreneurial journey after being TARGET executive for 17 years.
How to create flexibility in your supply chain to overcome last minute disruptions.
Most significant considerations that retailers and brands need to think about, ask themselves around suppliers, private label/owned brands.
The challenge of having flexibility with suppliers + approaching development + negotiations challenges.
How can retailers get benefits from their digital touchpoints
About Juli Lassow:
Juli Lassow: https://www.jhl-solutions.com/speaking 
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Speak your feedback here.
Listen to other podcasts at: https://proxima360.com/podcast or https://retailcorner.proxima360.com
 
Subscribe our Podcast:
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Google Podcast: https://bit.ly/3DFHXHw
 
Are you an innovative leader in your industry? Why not chat with us on the podcast, submit request at:
https://proxima360.com/contact or email retailcorner@proxima360.com.